Health, safety and wellbeing
at Les Roches Crans-Montana
Health and wellbeing
Les Roches Crans-Montana offers a safe, supportive, and inspiring environment to begin your hospitality career. Beyond the fresh mountain air, you’ll find a close-knit campus community where students quickly feel at home.
Your health and wellbeing are a priority. Our on-campus Health & Wellbeing Team, including daytime nurses during the week, provides medical care, wellbeing guidance, and support. Additional medical practitioners are available on-site or nearby when needed.
Les Roches encourages a healthy, balanced lifestyle through prevention initiatives, practical health information, and wellbeing guidance to support both physical and mental wellbeing throughout your studies. Students can self-refer to the Health & Wellbeing Department at any time.
Psychological support and student counselling services
The school works closely with external professionals when additional or specialized support is required.
Confidential student counseling services are available for those facing personal, emotional, or academic challenges. Counseling is delivered in a sensitive, non-judgmental manner, supporting students in managing anxiety, stress, or other concerns, and helping them navigate difficulties effectively throughout their studies.
Medical care and assistance. Nurses on campus
Our on-campus nurses are trained, registered professionals providing comprehensive care and support to students.
Nurses are trained to:
- Provide first aid care and basic medicines
- Address mental health needs and student wellbeing by providing initial assessments and referring to a specialist when necessary.
- Conduct check-ups: blood pressure, temperature, and more
- Administer bandages, injections, and blood tests
- Order prescribed medicines and coordinate with local doctors
- Support medical visa procedures
- Assist with urgent or emergency appointment bookings
- Arrange transport or room meal delivery only if a student cannot move independently
Additional Student Support Services:
- Health insurance guidance
- Student counseling services
- SOS app for emergencies
Security and emergency management
Campus Security
Campus security provides 24-hour coverage, ensuring a safe environment at all times. After hours and on weekends, security staff are trained as first responders to:
- Provide basic first aid care
- Respond to mental health emergencies
- Transport for sick students under certain conditions (only arranged by nurses)
Their duties include:
- Securing the campus
- Ensuring safety procedures
- Professional integrity
Emergency response
Les Roches maintains direct operational contacts with:
- Local police command
- Local fire brigade command
- Regional hospitals (Sierre and Sion)
These authorities are responsible for emergency response.
Life in Switzerland
Switzerland is the natural home of hospitality and tourism. It’s also one of the world’s safest and most innovative countries and boasts a thriving economy. The headquarters of numerous multinational corporations and organizations are here, as are famed hotels and restaurants and renowned luxury brands. The country also plays host to a full calendar of international conferences and events. Switzerland has been among the top 12 most peaceful countries globally for the past decade, ranking 5th in 2025.
Michelin-starred restaurants, the highest density in Europe
Bordering countries. Hop over to Austria, France, Germany, Italy and Liechtenstein
Switzerland is ranked No.1 on the Global Innovation Index and Human Development Index
Safety on campus
The campus complies with fire safety standards established by AEAI (Association des établissements cantonaux d’assurance incendie). The engineering and fire safety consultancy BISA audited the Les Roches Crans-Montana campus in December 2025.
Les Roches operates within a multi-layered safety framework, including:
- On-campus security coordination
- Permanent liaison with local authorities
- Clear emergency escalation levels (Level 1 to Level 3)
- 24/7 emergency readiness
Student support in emergencies includes:
- Immediate on-site supervision
- Health & Wellbeing leadership involvement
- Psychological support and individual follow-up
Campus security adheres to federal and cantonal regulations and is governed by internal policies, including the Student Code of Conduct, Health and Wellbeing Policy, Substance Abuse and Addiction Policy, Sexual Misconduct Policy, Residence Life Housing Policy, and Videosurveillance Policy.
Important app to download
TSM is available by phone (+41 22 819 97 97) 24/7, 365 days a year, providing security and health advice and immediate assistance. TSM provides you with a 360° insurance solution, for medical assistance, security assistance on and off campus (and abroad). Without any geographical exclusions, 24 hours a day and 365 days a year, our team is here to take your call and provide security and health advice, as well as immediate and effective assistance, thanks to a single number: +41 22 819 97 97
Contract number: 2000906 Once confirmed, download the app. The GardaWorld Travel Security app (by Crisis24) is a digital tool that complements TSM Assistance, giving students quick access to safety resources wherever they are. Using the app, students can:
- Request immediate assistance from TSM experts
- Receive real-time alerts and guidance during local security or health incidents
- Access travel safety resources and updates
Student affairs
The Student Affairs team is dedicated to supporting students throughout their journey at Les Roches, from orientation to graduation. They ensure students are guided, empowered, and connected, helping them thrive both on campus and in the wider community.
By fostering a community focused on teamwork, service, and solidarity, the team helps students grow as leaders and fully engage in campus life. Students are encouraged to take leadership roles in clubs, societies, and the Student Government Association (SGA), while receiving guidance and support to navigate campus life with confidence.
The team is easily reachable by email, phone, or in person, shares updates through newsletters, and is actively involved in clubs, societies, campus events, and weekend programs. They organize excursions across Switzerland, sports competitions, and recreational activities, helping students explore, stay active, and build connections outside the classroom.
More than a school, Les Roches is a community where students are supported, inspired, and empowered every step of the way.
Campus overview and facts
Facilities include:
- Professional kitchens and bars
- Rooms division demonstration areas
- Modern teaching environments
- Spark Innovation Sphere
- Innovation Spaces, VR Room, and digital media studio
- Mac Labs and digital & physical library
- Fitness center, sports courts, and outdoor swimming pool
- Five bars and restaurants
- 24-hour campus security
From skiing in winter to mountain biking in summer, outdoor activities are easily accessible.
- Professional kitchens and bars
- Rooms division demonstration areas
- Modern teaching environments
- Spark Innovation Sphere
- Innovation Spaces, VR Room, and digital media studio
- Mac Labs and digital & physical library
- Fitness center, sports courts, and outdoor swimming pool
- Five bars and restaurants
- 24-hour campus security
From skiing in winter to mountain biking in summer, outdoor activities are easily accessible.
Accomodation and facts
Les Roches Crans–Montana has around 9 residential buildings on campus, within walking distance of academic and social facilities.
Dining services and dietary information
At Les Roches, dining on campus is an integral part of the hospitality learning experience. Our student-training restaurants and food outlets offer restaurant-quality cuisine prepared by students under the guidance of experienced faculty, combining culinary excellence with practical education.
Les Roches is committed to promoting balanced nutrition and accommodating a wide range of dietary needs for both students and staff:
- Inclusive and healthy options: Vegan, vegetarian, gluten-free, fresh salads, and more.
- International variety: A diverse culinary offering inspired by global cuisines, with flexible combinations of main dishes and sides.
- Clear allergen information: A standardized allergen-labeling system is used across campus food outlets to help guests make informed choices.
Important note: Students with severe allergies must declare them in their medical documentation and inform campus teams upon arrival to ensure appropriate care and safety measures are in place.
Sports, fitness and recreation
Les Roches students can join team sports or participate in the weekly sports program to stay active and fit.
During the semester, friendly games and tournaments against other universities are organized.
Regular sports practices
- Football
- Basketball
- Volleyball
- Rugby
- Cricket
- Cheerleading
Fitness center
Since Fall 2024, students have access to a newly renovated gym equipped with professional machines and an exclusive sauna space.
Clubs, societies & Student Governance
Clubs and societies
Join an active student life by participating in clubs & societies. Activities include events, charity work, wine tasting, sustainability projects, public speaking, arts, culinary activities, and entrepreneurship.
Clubs present themselves during Fresher’s Day and organize activities throughout the year. Stay informed via Moodle, Facebook Bazaar, campus screens, and email.
Clubs include:
- Arts Society
- Wine Club
- Culinary Club
- Career Leaders Society
- Girls Club
- Cocktail Club
- Coffee Club
- Finance Club
Student Governance Association
The Student Governance Association is a unified team committed to improving quality of life for the Les Roches community. It acts as a liaison between students and the school and encourages student activism through campus, cultural, social, and sporting activities.
Main contacts on campus
Student life
Student Affairs student.affairs@lesroches.edu
Career Services career.services@lesroches.edu
Student Accounting studentsaccounting@lesroches.edu
Registry registry@lesroches.edu
Campus services
Library library@lesroches.edu
Lodging lodging@lesroches.edu
Housekeeping housekeeping@lesroches.edu
Reception reception@lesroches.edu
Food & Beverage xavier.gonet@lesroches.edu
Learning Differences academic.learning@lesroches.edu
Health, wellbeing and safety
24/7 – Les Roches Security +41 79 203 75 92 (available on WhatsApp)
Weekdays – Les Roches Nurses +41 79 429 63 34
24/7 – TSM +41 22 819 97 97
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